KL
Kuala Lumpur - Kuala Lumpur - Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
DESKRIPSI PEKERJAAN
Responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounters (24/7). Aiming to maximise guest interaction while minimising time spent ‘away’ from the guest. Create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. Implement and be fully knowledgeable on the Loyalty Program and W Hotel Brand Standards. Meet Loyalty Enrolment and GV Targets consistently.
REQUIREMENT
Interact with, and constantly create WOWs for our guests during all encounters. Accurately follow all Welcome Desk HIDs, including Check In, Check Out, Currency handling etc. to ensure the highest levels of accuracy, efficiency and service. Be proficient in OPERA, Go Concierge and be able to log requests into the FCS Guest Tracking System. Keep the welcome desk in good order of repair and cleanliness. Correctly update guest profiles and preferences and ensure that any previous preferences are being recapped to, and recognised with guests.
DETAIL LOWONGAN
- Umur -
- Min. Qualification D3
- Min Experience Staff
LOKASI KERJA
Address
Taipei