The successful candidate will join the Engineering Operations team, which is based across the UK, Poland, Kuala Lumpur, Sigapore and USA. You will have responsibility for delivering new enabling capabilities, developing and delivering templated systems, resolving infrastructure support issues and maintaining, managing and optimising the overall performance and availability of the infrastructure. Our customers are our internal engineering and product teams and we will work to bridge the gap between infrastructure and software development and drive efficiency through high levels of automation. Whilst technology-delivery is core to our role, so too is the appreciation of how we enable the business to service their customers. This role is offered on a permanent basis in our Kuala Lumpur office on average two days per week complimented with home working in line with our Hybrid Ways of Working. There will be periods where more frequent visits to the office are required so you should live within a comfortable commutable distance. Occasional out of hours support may also be required. The principle responsibilities of the role are: Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements Infrastructure Support across VMWare, Windows Server; Linux, Macs Installation and support of infrastructure hardware and software Identify underlying problems discovered during day-to-day operations and managing them to resolution within Service Level Agreements Leading or supporting transformation projects to deliver new services What you'll be doing Infrastructure Support across VMWare, Windows Server; Linux, Macs Administering multiple virtualised production environments Installation and support of infrastructure hardware and software Resolving incidents within agreed service levels Technical input into infrastructure changes following change management processes. Delivery of new infrastructure services Identify underlying problems discovered during day-to-day operations, raising them with the Product Owner or Infrastructure Manager and managing them to resolution Complete routine weekly maintenance of servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required Liaise with other support teams and third parties to ensure that incidents are escalated and resolved within Service Level Agreements Working at all data classification levels, a sound understanding of security processes and policies is required

Kuala Lumpur