Cari Pekerjaan

Hasil Pencarian

  • Customer Service Prudential Kuala Lumpur (Kuala Lumpur)

    Respond to incoming customer telephone calls, identify, meet and exceed customers’ expectations in a timely manner. Provide a polite, professional and accurate response in accordance with agreed service standards. Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and to the customers’ satisfaction. Recognise when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate. Liaise with other departments in the organization to resolve issues brought up by customers. Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers. Undertake outbound customer relationship management calls as and when appropriate. Record, produce and prepare any statistics and information required by the Management in relation to the preparation and production of reports as well as occasionally produce simple performance-based reports to Manager. Support Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate Performs miscellaneous job-related duties and projects as assigned by superior.

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 6 hari lalu
  • Customer Service One Vogue Pte Ltd Singapore (Singapore)

    Handles enquiries from customers Assists in directing customer to the correct department Explain criteria to customers Answering of calls and replying of emails

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 2 minggu lalu
  • Customer Care Maersk Kuala Lumpur (Kuala Lumpur)

    Handle Customer Service issues for Sealand in a timely, efficient and professional manner Provide the highest level of service to the Customer by accepting and confirming the booking within agreed deadline Deliver and maintain the highest quality customer service level with the aim of achieving business retention and customer's loyalty Ensure Sealand Asia Policies, guidelines and procedures are adhered to. Also, local, national and international rules and regulations related to shipping activities Support the Counter to overcome all issues to Customers Support the Global Shared Centre in servicing the Customers Support the Sales teams in servicing the Customers Understand and applying system updates according to Standard Operating Procedures (SOP)s and guidelines Communicate with internal and external customers in a professional manner

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 2 minggu lalu
  • Customer Service NAIKA Technologies Dubai (Dubai)

    Ensuring a proactive, flexible and positive approach at all times when handling customer requests. Responding to customer inquiries in a timely and professional manner ensuring the customer database is updated at all times. Managing customer orders over the phone or via email, this will include dealing with customer complaints. Ensuring that all new orders are processed accurately and within the agreed timelines.

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 2 minggu lalu
  • Customer Service Teledirect Pte Ltd Kuala Lumpur (Kuala Lumpur)

    Primarily handle inquiries (sales or customer service related) from customers via various contact channels (telephone, email, website, webchat, social media) Convert queries received into sales as well as provide after-sales service with customers. Answer incoming calls and queries for booking information requests, including general information requests on campaign facilities, booking and quote requests. Provide thorough support and follow-up at all stages of the Customer Relation Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to resolve matters raised Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX. To meet key performance metrics for assigned role. Communicate with key stakeholders when necessary. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and and ISO18295-1 Quality Management System of TDCX (MY).

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 2 minggu lalu
  • Customer Service Shopee Kuala Lumpur (Kuala Lumpur)

    Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer CCS is expected to provide first contact resolution according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via callback, email and social media Update case details appropriately. i.e : Gdocx, Salesforce and etc To meet KPIs like average handling time, first contact resolution rate, contact response rate, customer satisfaction score and etc Communicate with external partners like Poslaju and iPay88 if it's appropriate To ensure accuracy in information when communicating to Shopee users Communicate effectively with team members and Shopee users Take on ad-hoc projects/assignments Assist to attend inbound calls/email/live chat if required

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 2 minggu lalu
  • Customer Service Agensi Pekerjaan BGC Group (Malaysia) Sdn Bhd Kuala Selangor (Selangor)

    To handle incoming inquiries and complaints for all bank's products Liaise with different parties to resolve client's issues Identify the service gaps and gather customer feedbacks for improvement plan Achieve monthly KPI as per agreed Adhere to procedures to policities

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 3 minggu lalu
  • Customer Service Agensi Pekerjaan BGC Group (Malaysia) Sdn Bhd Kuala Lumpur (Kuala Lumpur)

    To handle incoming inquiries and complaints for all bank's products Liaise with different parties to resolve client's issues Identify the service gaps and gather customer feedbacks for improvement plan Achieve monthly KPI as per agreed Adhere to procedures to policities

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 3 minggu lalu
  • Customer Service Paradise Group Holdings Pte Ltd Singapore (Singapore)

    - Contribute to team effort by accomplishing related results as needed - Manage large amounts of incoming calls and prompt response to email - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Resolve customer complaints via phone, email, mail or social media - Handle Mystery diner and monthly meetings presentation slides

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 1 bulan lalu
  • Customer Service Oaktree Consulting Singapore (Singapore)

    Handle members’ inquiries and orders through by phone, via email or in person Relate and show empathy to members when they encounter issues Resolve members’ issues in a professional manner Look for problem resolutions that addresses the needs of the members, while keeping the interest of the Company in mind Process incoming orders, new accounts, distributor changes and assist members with account management Provide members with product, business and relevant Company information Document member’s calls and report trends to appropriate management Proactively encourage additional sales and share product information Proactively contact members and inform them of any product promotions, company events and special occasions Provide administrative services as required

    CUSTOMER SERVICE / CUSTOMER SERVICE - GENERAL

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    sekitar 3 minggu lalu