Call Center Agent Al Ghazi Contracting LLC Dubai (Dubai)

Answers inbound calls in a positive, professional manner. Updates the existing customer database with contact information and status of each customer and records and maintains all customer interactions in CRM database. Provides personalized customer service of the highest level and ensures full customer satisfaction by resolving issues expeditiously. Follows up on customer calls with clerical duties. Liaises with other departments to ensure customer calls are addressed within the time frames provided to the customer. Performs outbound calls to schedule appointments for Planned Preventative Maintenance, conducting Surveys and other ad-hoc tasks. Attends to internal and external customers' concerns via email and perform ad-hoc outbound activities. Analyzes the various parts of a problem properly and develops logical solutions. Uses best practice customer service techniques, walks side-by-side with customers as we solve their problems, exceeding their expectations. Uses sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicits feedback to improve service, and responds to requests for service/assistance. Ability to comprehend, capture as well as interpret basic customer information and provide accurate, valid and complete information by using the right methods/tools. Ability to work well as part of a team – to exhibit objectivity and be open-minded towards the ideas and views of others, gives and welcomes feedback, contributes to building team spirit, aids others in succeeding. Ability to adapt to change, meet the changing demands of the work environment, cope positively with any delays or other unexpected demands Dependability; to follow instructions as well as take responsibility for his/her actions and keep commitments. Ability to treat people with respect under all circumstances, instill trust in others and uphold the values of the organization.

sekitar 3 tahun lalu

Customer Service Administrator MLS Logistic Services Pte. Ltd. Singapore (Singapore)

• Manage monthly principal service billings • Handle all incoming phone calls, emails, and faxes promptly and professionally. • Plan and coordinate daily deliveries and collections. • Process sales order, delivery notes, invoices, quotations, debit notes and credit notes. • Follow-up and respond promptly on customer backorders, contracts, enquires and requests. • Work closely with internal stakeholders such as Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues. • Ensure conformance to required Standard Operating Procedures. • Manage daily invoice scanning • Follow up with key customers on outstanding invoice payments. • Provide Administrative support, as and when required. • Act as backup for other team members, as and when required.

sekitar 3 tahun lalu

Customer Service Assistant OOCL Philippines, Inc. Manila (Luzon)

• Prepare Import Entry & Internal Revenue Declaration for transaction under letter of credit • Responsible for the accuracy and correct tariff heading for import entries • Handle inquiries regarding customs regulatory and tariffs • Handle import and export regulatories • Compute duties and taxes • Monitor payments and assist F&A in account recievables • Ensure that all customers have credit line application • Ensure billing accuracy • Timeliness in dispatching billing/documents • Ensure accuracy of vessel departure report • Prepare truck reservation and loading monitoring • Communicate with customer and customs representative on the status of shipments • Up-sell and telemarket services offered by the company

sekitar 3 tahun lalu

Customer Service Executive Al Ghazi Contracting LLC Dubai (Dubai)

Manage large amounts of incoming phone calls. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Meet personal/customer service team sales targets and call handling quotas. Keep records of customer interactions, process customer accounts and file documents. Take the extra mile to engage customers. Follow communication procedures, guidelines and policies.

sekitar 3 tahun lalu

Customer Service Avnet Taipei (Northern Taiwan)

* Handling End to End business (customer forecast/order/delivery/AR management) independently. * Respond to internal/external customer's complaint or issue with a sense of urgency and provide solution and improvement plan whenever possible. * Maintain SOP and service standard and to achieve operational/financial goals with analytical skills to drive for continuously improvement. * Proactively review related process and identify ways to improve efficiency.

sekitar 3 tahun lalu

Customer Service Executive Prestige Professions Pte. Ltd. Singapore (Singapore)

Process sales order and delivery order for various customers Coordinate with customer service, production and warehouse team to achieve timely deliveries Prepare documents and invoices General administrative work relating to arrears management Ad hoc duties assigned

sekitar 3 tahun lalu

Customer Service Amazon Web Services Taiwan Ltd Taipei (Northern Taiwan)

Excellent oral and written communication skills in Mandarin and English. Proficiency in MS Office with advanced skills in Excel. Effective customer handling with strong conflict resolution, and problem solving skills. General understanding of cloud computing and enthusiasm for technology. Able to take ownership and be proactive. Able to master new skills quickly and adapt to a fast paced environment. Open to working shifts (9am-6pm, Mon-Fri or Sun-Thu or Tue-Sat)

sekitar 3 tahun lalu

Customer Care AlignTech Taipei (Northern Taiwan)

Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction. Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner. Competent in the use of company systems to support in treatment and sales status follow up. Act as TFM coordinator to assist PDM with TFM related issues. Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation. Maintenance of the Customer Master Record in SFDC. Maintain a basic knowledge in orthodontic/dental concepts and topics. Conduct and maintain non-VIP daily contact. Support marketing in material preparation and translations. Participate in special projects and/or training when requested.

sekitar 3 tahun lalu

Customer Care AlignTech Taipei (Northern Taiwan)

Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction. Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner. Competent in the use of company systems to support in treatment and sales status follow up. Act as TFM coordinator to assist PDM with TFM related issues. Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation. Maintenance of the Customer Master Record in SFDC. Maintain a basic knowledge in orthodontic/dental concepts and topics. Conduct and maintain non-VIP daily contact. Support marketing in material preparation and translations. Participate in special projects and/or training when requested.

sekitar 3 tahun lalu

Customer Service Amazon Web Services Taiwan Ltd Taipei (Northern Taiwan)

Providing prompt, efficient, detailed, customer-oriented service to AWS customers. Working with other customer support teams to ensure a consistent and high-quality level of support. Being a voice and advocate for our customers when something doesn’t feel right. Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams. Acting as an advocate for our customer, reporting and acting on observed areas for improvement. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Assisting with customer communication during AWS critical launches and support events. Assuming responsibility for developing detailed knowledge about specific product lines and features. Making sure internal knowledge reference pages are updated. Experience in Technical Support. A drive to dig into the details of a system or process to solve customer problems. Some college experience in a technical field. Excellent oral and written communication skills. Proven success in a fast paced support environment. Familiarity with Web Technologies and the Internet. Known as the go-to person in your family for technology related questions.

sekitar 3 tahun lalu