Customer Service (CUSTOMER SERVICE - GENERAL)

(Staff)
Ionnex Sdn. Bhd.
Unit 15-13, Q Sentral, Jalan Stesen Sentral 2, KL Sentral, 50470, Kuala Lumpur, Malaysia
Kuala Lumpur - Kuala Lumpur - Malaysia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Manage inbound and outbound call/email by providing optimum service to customers/partners Resolve customer service enquiries and issue promptly, ensure effective & timely follow up Maintain and ensure customer's records are updated into customer database accurately Liaise with company's clients in relation to customer ervice issues Prepare contact reports and analysis on inbound/outbound call/emaill Support supervisor/manager to review work process, identify and resolve process gap through constructive feedback for continuous improvement where appropriate
REQUIREMENT

Those with SPM/Pre-U with relevant customer service experience will be considered Preferably with at least 1 year of working experience in customer service/call centre industry Junior Executives specializing in Customer Service in a call-centre environment are encouraged to apply The candidate must have good communication skills over the phone, and be fluent in English and Bahasa Malaysia Ability to converse in Mandarin/Cantonese will be an added advantage Mature, resourceful, tactful and diplomatic with excellent listening skills Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills Computer Literacy is essential, especially in MS Word and Excel

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

https://www.ionnex.com/

20-50

Formal

Indonesian

Perawatan Kesehatan

60327272733

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Unit 15-13, Q Sentral, Jalan Stesen Sentral 2, KL Sentral, 50470, Kuala Lumpur, Malaysia