Technical Call Center (CALL CENTRE EXECUTIVE)

(Less than 1 year experience/Fresh Grad)
D-Link International Pte Ltd
Wisma Bumi Putera Lt.7 Kav 76-78, Jl. Jend. Sudirman, RT.3/RW.3, Setia Budi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12910
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Answering help desk telephones and email, and responding to basic customer inquiries. Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues. Ability to resolve/refer complex technical problems through defined escalation process. Logging and tracking inquiries using problem management database; and maintaining history records and related problem documentation. Identify, evaluate and priorities customers' problems and complaints to ensure inquiries are resolved appropriately. Possess strong analytical skills to resolve customers’ problems, complaints and handle feedback. Feedback customer’s concerns to Team Manager for service improvement. To update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. Fulfill Call Centre expectations by meeting set KPIs and contribute to expected team performance standard
REQUIREMENT

Diploma or Bachelor degree in computer science, information system or related major. Preferably with 1 years of technical/customer support experience - ideally working in a call center. Fresh Graduates are welcomed Self-motivated, actively thinking and result-oriented Experience with company escalation policy. Excellent communication skills, interpersonal skills and problem solving skills. Ability to balance and priorities work; and working in a team environment. Proficiency in both English and Bahasa Indonesia. Preferably with 1 years experience in related fields. Good command of oral and written English. Expert multi-tasker.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Jakarta

GAMBARAN PERUSAHAAN

-

http://www.dlink.co.id

100-250

Formal

Indonesian

Perdagangan Umum

0215731526

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Wisma Bumi Putera Lt.7 Kav 76-78, Jl. Jend. Sudirman, RT.3/RW.3, Setia Budi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12910