DESKRIPSI PEKERJAAN
Provide first level contact and convey resolutions to customer issues.
Resolve customer complaints via phone, email or social media.
Follow up with customers, provide feedback and see problems through to resolution.
Update customer data and produce activity reports.
Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty.
Maintain a high level of customer service attitude within the team at all times.
Drive overall focus on client needs.
Respond promptly to queries and follow up on all complaints and problems as a representative of the company.
REQUIREMENT
Bachelor's Degree or equivalent.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Proactive and driven by passion for customer service.
Expertise in MS office and related analytic tools.
DETAIL LOWONGAN
- Umur -
- Min. Qualification S1/D4
- Min Experience Less than 1 year experience/Fresh Grad
