Real Time Analyst (GENERAL HR)

(Staff)
PT. Web Media Technology Indonesia
IDR 2,500,000 - 4,000,000
Jl. Palagan Tentara Pelajar No 81 Jongkang, Sariharjo, Ngaglik, Sleman Daerah Istimewa Yogyakarta 55581
Yogyakarta - Yogyakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Manage real-time interaction volume; Monitoring agent status, attendance, adherence, break time, etc, take action to improve performance; Execute action/recovery plan to improve service level achievement; Work closely with the Workforce Management Specialist to develop strategies, forecasting, and implement plans to maintain Customer Success performance; Provides standardized reports for review such as daily trend, client interaction, attendance, absenteeism, etc; Help agent teams to achieve targeted service level; Preparing and analyzing reports.
REQUIREMENT

Minimum 1-year experience as Real Time Analyst / RTFM; Strong numerical and analytical skills; Advanced in English; Ability to multi-task, prioritize, and manage time effectively; Excellent communication and presentation skills; Solid problem-solving skills.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification SMA/SMK
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta

GAMBARAN PERUSAHAAN

-

https://www.niagahoster.co.id/

100-250

Casual(T-shirt)

English

Komputer/TI

02742885822

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Jl. Palagan Tentara Pelajar No 81 Jongkang, Sariharjo, Ngaglik, Sleman Daerah Istimewa Yogyakarta 55581