DESKRIPSI PEKERJAAN
Assist customers with all queries for products and resolve all billing uses and provide information on all product usage
Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call center “scripts” when handling different topics
Monitor all calls and deal efficiently with all upset customers and angry callers and monitor the behavior of the same
Administer all issues and recommend efficiently resolution within the required timeframe
Maintain knowledge on updated fleet and company policy to provide assistance to all customers and maintain the confidentiality of all information according to data privacy requirement.
Provide an optimal level of services to all customers through emails and manage all telephone communication with staff and customers; Perform all telephone tasks and providing callbacks and respond to all caller queries professionally
Ability to organize and prioritize duties throughout the day.
Completes call logs and call reports as necessary and updates them in the database
Meet personal/team qualitative and quantitative targets
Any other work assigned by the Line Manager(s)
Liaise between customers and the Line Manager to ensure customer needs are resolved within the time frame
REQUIREMENT
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality type
Ability to organize and prioritize duties throughout the day
Excellent written and spoken skills in English- Arabic knowledge is an advantage
Demonstrated ability to be adaptable and flexible with the capacity to accept change
Demonstrated problem-solving skills and willingness to participate in process improvement projects
Highly customer-focused, enthusiastic and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner
Attentive, diplomatic and team player
Reporting to the Senior Team Lead Customer service.
DETAIL LOWONGAN
- Umur -
- Min. Qualification D3
- Min Experience Staff
