Key Account Support Executive (SALES EXECUTIVE/ACCOUNT MANAGER)

(Staff)
Kuala Lumpur
Kuala Lumpur - Kuala Lumpur - Malaysia

DESKRIPSI PEKERJAAN

Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customised contracted services (eg Reporting etc) Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution. Proactively inform customers on shipment delays and potential service failures. Subsequently coordinate within DHL network on service require within the Network Trace Procedures. Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers. Prepares QBR for clients. To support GOS contingency for FL CS To manage KAD GOS Work with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers. Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution. Complete daily, weekly, monthly and quarterly reports as required by customers, management and/or the sales team per prescribed time frames/intervals & agreement. Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage. Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g SII, TDD and the use of eCom tools)
REQUIREMENT

Diploma in Business (preferable) or equivalent 2 years experience in Customer Service in service-related industry, handling and resolving customers’ issues and complaints.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Kuala Lumpur

GAMBARAN PERUSAHAAN

-

Logistik/Transportasi

0

-

FOTO PERUSAHAAN

Lokasi Perusahaan Kuala Lumpur