Customer Service (CUSTOMER SERVICE - GENERAL)

(Staff)
Cintech Bldg 73, Science Park Dr, #01-14, Singapura 118254
Singapore - Singapore - Singapore

DESKRIPSI PEKERJAAN

Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs. Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues. Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.) Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern Process rebates claims and stock returns approved by Product Line Management Support quality and warranty process where required Participate actively in on-going product, process, systems and business skills training; Provide support and back-up assistance to peers Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
REQUIREMENT

Preferably Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment. Knowledge or experience with SAP system preferred. Excellent communication skills and with good telephone etiquette. Proficiency in Korean is an added advantage to support the respective country. A pleasant personality with a passion for service excellence. A strong team player who can adapt to fast paced and dynamic environment.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Singapore

GAMBARAN PERUSAHAAN

-

https://www.commscope.com/

100-250

Formal

English

Komputer/TI

6568984880

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Cintech Bldg 73, Science Park Dr, #01-14, Singapura 118254