CALL CENTER AGENT (CALL CENTRE EXECUTIVE)

(Less than 1 year experience/Fresh Grad)
No 6, Ras Al Khor Industrial Area 1.Warehouse: No 2, Establishment Warehouses, Ras Al Khor, Al Fajer.
Dubai - Dubai - United Arab Emirates

DESKRIPSI PEKERJAAN

Answering phones from customers professionally and responding to customer inquiries and complaints. Handling and resolving customer complaints regarding product sales to customer service problems. Researching required information using available resources. Providing customers with the organization’s service and product information. Identifying, escalating priority issues and reporting to the high-level management. Processing forms, orders, and applications requested by the customers. Routing inbound calls to the appropriate resources. Completing call notes and call reports as necessary and updating them in the CRM. Following up complicated customer calls where required. Obtaining and evaluating all relevant data to handle complaints and inquiries. Managing administration, communicating and coordinating with internal departments. Recording details of comments, inquiries, complaints, and actions taken.
REQUIREMENT

Bachelor degree with experience as call center Agent. Demonstrates good communication skills and the ability to deliver excellent customer service with strong customer focus. Ability to work towards achievements of targets. Demonstrates an approachable and professional manner. Ability to think proactively and multi-task. Ability to communicate effectively in Arabic and English both verbally and written. Demonstrates being IT literate including Word, Outlook, Excel Ability to apply a methodical in approach to tasks.

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification S1/D4
  • Min Experience Less than 1 year experience/Fresh Grad

LOKASI KERJA

Alamat

Dubai

GAMBARAN PERUSAHAAN

-

https://alghazigroup.ae/

250-500

Formal

English

Konstruksi

043393304

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan No 6, Ras Al Khor Industrial Area 1.Warehouse: No 2, Establishment Warehouses, Ras Al Khor, Al Fajer.