DESKRIPSI PEKERJAAN
Achieve group revenue target for daily, weekly and monthly rentals – for the branch.
Should maintain counter as per Hertz International Standards. Image audit and operational audit.
Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
Manage the 5*5 / action items on a daily basis and rectify the errors without delay during the shift.
Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals.
Manage the fleet availability at the branch at all times, especially while the branch supervisor is not available, to ensure walk-in targets are achieved
Shift Handover : Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash etc., are properly handed over and acknowledged. To settle any variances within 24 hours.
REQUIREMENT
Minimum Qualifications and Knowledge: Graduate
Must be willing to work in rotational shifts including night shift.
Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.
Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.
DETAIL LOWONGAN
- Umur -
- Min. Qualification S1/D4
- Min Experience Staff
