Customer Care (CUSTOMER SERVICE - GENERAL)

(Staff)
AlignTech
Taipei
Taipei - Northern Taiwan -
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction. Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner. Competent in the use of company systems to support in treatment and sales status follow up. Act as TFM coordinator to assist PDM with TFM related issues. Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation. Maintenance of the Customer Master Record in SFDC. Maintain a basic knowledge in orthodontic/dental concepts and topics. Conduct and maintain non-VIP daily contact. Support marketing in material preparation and translations. Participate in special projects and/or training when requested.
REQUIREMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 2 Years customer service or sales administrator work experience a plus in a medical device customer-based environment. A college degree LANGUAGE SKILLS Fluency in Mandarin and English Ability to read and interpret basic documents. Ability to write routine reports and correspondence. Ability to communicate effectively with internal and external customers. COMPUTER SKILL: Familiarity with Windows software. Ability to learn software applications quickly. Experience with computer applications such as work processing, spreadsheet, and database programs. OTHER SKILLS AND ABILITIES: Ability to focus attention to detail Ability to consistently follow through with projects to completion Ability to perform in a fast-paced, highly customized manufacturing environment Ability to act and speak with confidence Service Excellence Mindset A pleasant personality with good interpersonal skill Ability to communicate effectively

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Taipei

GAMBARAN PERUSAHAAN

-

Komputer/TI

0

-

FOTO PERUSAHAAN

Lokasi Perusahaan Taipei