Customer Service (CUSTOMER SERVICE - GENERAL)

(Staff)
Opposite to Airport Terminal 3, Garhoud Area - Dubai - Uni Emirat Arab
Dubai - Dubai - United Arab Emirates

DESKRIPSI PEKERJAAN

Build and maintain a harmonious relationship with customers by understanding their existing and future requirements and expectations from a service, logistics and operations point of view and provide solutions to ensure customer loyalty and enthusiasm Guide and assist customers to open FAM/CASS/Non-CASS accounts in SkyChain. Liaise with Sales/Legal/Finance/IT team to obtain approvals and process documents as per IATA and Skycargo Liaise with sales team, finance and risk management to ensure that all KYC’s are correctly evaluated and approved. · Monitor/Manage all securities/Bank guarantees are collected as per customers sales level and in line with EK/IATA IATA policy. In case of high sales or lower security follow up with customers to increase security with skycargo.
REQUIREMENT

Experience Logistics/Cargo.Air Cargo : 5+ Years 12 Years schooling or equivalent : Experience in airfreight and cargo handling with at least 3 years in a supervisory position with experience of leading a team Knowledge/skills: Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations. Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling. Effective communication skills (written and oral). Excellent IT skills

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification D3
  • Min Experience Staff

LOKASI KERJA

Alamat

Dubai

GAMBARAN PERUSAHAAN

-

https://www.theemiratesgroup.com/

250-500

Formal

English

Konglomerasi

97147081111

monday - saturday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Opposite to Airport Terminal 3, Garhoud Area - Dubai - Uni Emirat Arab