DESKRIPSI PEKERJAAN
Provide Technical Support through phone, email, ticketing portal
Monitoring of internal and external networks, Services and Systems
Network/System Troubleshooting – proactively respond to alarms from network monitoring tools and take appropriate actions to resolve the alarms or system alerts
Handle technical escalations from Tier 1 engineers
Escalation to Upstream Providers/Suppliers/Tier 3 (Network/System Team)
Manage ticket queue and take ownership and responsibility of queries, issues and problems assigned.
Ensure that daily operations and tasks are properly completed or followed up.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Support change requests and maintenance / recovery activities including tracking, verification and documentation
Prepare incident, performance and capacity reports
Participate in Certification / Audit compliance and process enhancement activities
Create/Update process and support documentation and ensuring that the team is made known of the processes
Analytical and good attention to details
REQUIREMENT
Working knowledge of network concepts – understanding of telco grade equipment like DWDM, routers / switches, networking concepts like BGP
Diploma
1 years of network or Data Centre NOC experience
Strong interpersonal and Good communication (both verbal and written English) skills
Demonstrate ability to manage and multi-task all critical programs and projects
Able to write and adjust technical / management documentation
DETAIL LOWONGAN
- Umur -
- Min. Qualification D3
- Min Experience Staff
