DESKRIPSI PEKERJAAN
Provide coaching to the less junior staff and back-up support to the team to ensure that all duties are fully covered
Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Freight processes
Manage customers complaints and escalation, troubleshoot problems and provide solutions
Take appropriate corrective actions with the relevant parties (internally/externally) to prevent re-occurrence of customer complaints
Build and maintain relationship with customers to fulfil requirements and upkeep customers KPI's
Continually seeking new ways to improve work processes and efficiently meeting team KPI
Generate KPI report provide monthly performance data (transit time, urgent shipment and damage report, billing, etc
Develop or work closely with list of key vendors and form strategic alliance to manage cost efficiencies and operational deliverables
Ensure all documentation processes meet customer standard and adhered to operational procedures
Ensure all shipping processes are closed off timely i.e. from receiving of request, invoicing, etc
Ensure all freight rates are accurate and updated in the system
Assist in data analysis for management review
Carrier management (includes operation escalations, rectifying invoice disputes, etc
REQUIREMENT
A minimum Diploma/Degree in Logistics, Supply Chain Management, or the equivalent
2 years of relevant experience in Shipping / Freight forwarding industry (junior role will also consider)
Experience in handling cross trade, shipments, DG cargoes and Certificate of Origin an advantage
In-depth knowledge of the Logistics or Freight Forwarding industry, particularly in freight
Strong decision making and problem-solving skills
Good communication and people skills
Must be able to coach and supervise the juniors
Able to work independently with minimal supervision
Working knowledge of customs declaration, Tradenet & Cargowise
Meticulous, ability to multi-task and able to work in fast pace environment.
Excellent in English & Good Attitude
DETAIL LOWONGAN
- Umur -
- Min. Qualification D3
- Min Experience Staff
