IT Business Analyst (SOFTWARE ENGINEER/PROGRAMMER)

(Supervisor / Coordinator)
PT. Chubb Life Insurance Indonesia
CHUBB SQUARE, Jl. M.H. Thamrin No 10, Jakarta
Jakarta - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Act as point of contact for Customer Service users in country and Regional offices with regards to any system changes and new implementations for CRM (Customer Relationship Management). Act as a bridge between users and the IT Infrastructure team, translate business requirements into technical spec requirements. Assist the business owner to outline the target business operating model, and deliver its processes/SOP, resources estimation and requirement, governance structure, reporting requirement, environment requirement, IT systems requirement. Design and document processes, SOP and SLA (e.g. define requirements of ACD/IVR, call flows, knowledge of customer experience requirements in terms of call flow). Deliver business and functional requirement documents. Define the test scenarios (positive and negative) for UAT. Coordinate users to conduct UAT. Organize UAT, track and document testing results and coordinate with RO and IT teams for required fixes. Obtain UAT signoffs from relevant stakeholders and arrange for go-live execution.
REQUIREMENT

Bachelor of Arts (S1) degree from reputable colleges & universities, preferably in Informatics/Computer Science or Mathematics. Have experience minimum 3 years as Business Analyst/System Analyst with experience in supporting Customer Service department and call centers. Familiar with SDLC, Agile methodology and able to document user’s requirements well. Skillful project manager with experience in delivering system development/enhancement projects. PMI certification will be a plus. Proficiency in call center systems e.g. NICE/NICE CX One. Love to learn and learn quickly. Strong interpersonal and communication skills, especially in understanding users’ requirements, managing expectations, and proposing solutions to users and management. Strong attention to details and strive to deliver projects on time on budget. Able to approach tasks in a structured and organized manner and to manage priorities. Proficiency in English, especially in business correspondence. Proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook, MsTeam, Project and Visio).

DETAIL LOWONGAN
  • Umur -
  • Min. Qualification S1/D4
  • Min Experience Supervisor / Coordinator

LOKASI KERJA

Alamat

Semarang

GAMBARAN PERUSAHAAN

-

https://www.chubb.com/id-id/

100-250

Casual(T-shirt)

Indonesian

Asuransi

622123568887

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan CHUBB SQUARE, Jl. M.H. Thamrin No 10, Jakarta