Help Desk Support Engineer (TECHNICAL SUPPORT)

JL. Raya Mampang No. 100, Gedung Graha Mampang Ground Floor, RT.2/RW.1, Duren Tiga, Pancoran, South Jakarta City, Jakarta 12760
Jakarta Selatan - Jakarta - Indonesia


Dealing with incoming faults in a professional, courteous manner over the phone and via email Taking ownership of faults and managing them in a logical and methodical manner Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures Conducting full and through diagnostics with end users to enable first point of contact fault resolution Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate Diagnosing and resolving problems to the customers satisfaction Maintain and develop own knowledge and skills to assist with first time fault resolution Identify and escalate repeat issues or service risks into service management teams Sharing knowledge with team colleagues Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational Maintain third party hardware/software vendors to ensure hardware and software in perfect condition Supports and maintains user account information including rights, security and systems groups Resolve calls that have been escalated in the Call Tracking system and assume primary responsibility for client's workstation support Maintain system documentation valid and recent

Academy graduate having knowledge in PC and peripherals Able to installing and configuring PC hardware, software, peripherals and electronic equipment Have minimum 2 years working experiences in the related field LAN knowledge and experience are preferred Having experience in desk side support of PCs, Software, and PC peripherals in a corporate environment is a PLUS Have Microsoft Certified Desktop Support Engineer is a plus Able to demonstrate a customer first approach to support Able to liaise and communicate confidently and professionally with customer representatives at all levels Have natural aptitude for trouble shooting & problem solving Have solid experience in a helpdesk or technical support environment Able to work on own initiative to complete the range of tasks required Flexible and willing to work outside core business hours as required A good team player, strong inner motivation, and positive attitude Active in English is a plus Willing to be place in Makassar

  • Umur -
  • Min. Qualification D3
  • Min Experience Staff











monday - friday



Lokasi Perusahaan JL. Raya Mampang No. 100, Gedung Graha Mampang Ground Floor, RT.2/RW.1, Duren Tiga, Pancoran, South Jakarta City, Jakarta 12760