Deskripsi Pekerjaan

Maintain and enhance custom applications and SaaS services that support our business goals Gather business requirements from regional management and stakeholders to ensure alignment with strategic objectives Manage application rollout projects from initiation to go-live, ensuring timely and effective delivery of solutions Document processes, functionalities, and requirements to maintain a clear understanding of the system and support future maintenance and upgrades Develop test cases and run acceptance tests with support from stakeholders to ensure a smooth implementation process Conduct training and review user adoption to ensure system usage meets business requirements Support and troubleshoot issues on custom applications, working closely with end-users to ensure timely resolution of technical problems Collaborate with process owners, end-users, and other stakeholders (i.e. vendors, third parties) on projects and maintenance, fostering positive working relationships and ensuring alignment with business needs Work as part of a regional IT organization in administering applications and services to ensure effective support of business operations