Deskripsi Pekerjaan

Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks, following established procedures. Ensure optimal availability of the computer systems, POS, Hotel Network and Guest Internet Network. Perform/handle backup operations and tape management. Perform/handle system failures and recovery procedures. Maintain user accounts, user environments, directories and system security. Provide Desktop support Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite Administrate Servers and IT infrastructure appliances Apply System patches and updates Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades Monitor and administer the network. Regularly review server/event logs to detect server, network and security issues Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported and resolved. Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager. Ensure timely user notification of maintenance requirements and impact on system availability.