Deskripsi Pekerjaan

Monitor banking systems and applications in real time to ensure smooth operations with minimal interruptions. Handle incidents and troubleshoot issues, working to quickly identify and solve any problems that impact performance. Work closely with developers, QA teams, and stakeholders to resolve issues and improve system quality. Support the deployment and updates of applications, ensuring smooth transitions. Analyze system performance and suggest improvements to optimize efficiency. Document incidents, causes, and solutions for future reference. Maintain data security and manage user access permissions according to banking policies. Provide support to users by answering questions and addressing any application-related issues.