Deskripsi Pekerjaan

Coordinate and maintain relationships with internal resources and third parties/vendors for the flawless business or projects execution. Coordinate with client to take detailed ordering briefs and clarify specific requirements of each activities or incidents. Manage project or business operations 24/7 by monitoring incident, handling complaint, as well as resolving issues. Resolve project conflicts, manage the relationship with the clients and all stakeholders. Assist in the definition of scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Interacting with executives and project team/resources to understand requirements, workflows, business process model and expectations. Ensure that all activities or incidents are delivered on time, within scope and comply with service level agreement. Create and maintain comprehensive project documentation include : spreadsheets, diagram and process maps to document needs.