Deskripsi Pekerjaan

Lead and supervise Support Staff team. Monitoring and ensuring the application runs well. Categorize and record ticket issues reported by the users or customers. Advise users on appropriate course of action. Coordinate with related stakeholders if there are problems or change request in the system. Perform Weekly and Monthly Report to the customers. Coordinate with related developers if there are errors or change request on the system. Arrange schedule for application fixing deployment. Maintaining Support Staff team shift schedule. Escalating critical point to Business and IT Operation Director or GM of Project Deliverables. Planning and coordinate with Project team for go-live preparation Thinking to provide temporary and permanent solutions for the received case. Coordinate with infra team if having problem on server or network system. Conduct an assessment of changes requirement that requested by the user Ensure that every reported issue is resolved within the allotted time. Ensure and supervise the service desk support team to work effectively and efficiently. Perform other related assignments entrusted by Business and IT Operation Director or GM of Project Deliverables.