IT Helpdesk
Deskripsi Pekerjaan
Serve as the first point of contact for technical support inquiries via phone, email, or in-person. Troubleshoot and resolve issues related to hardware, software, and network problems. Assist with the installation, configuration, and maintenance of computers, software, and peripheral devices. Provide support for common software applications (e.g., Microsoft Office, email clients, etc.). Respond to service requests in a timely manner, logging all issues and resolutions in a ticketing system. Perform routine software updates, patches, and backups. Assist with network administration and support (e.g., VPN, Wi-Fi troubleshooting). Ensure compliance with organizational IT policies and procedures.
Kualifikasi Pekerjaan
High school diploma or an associate degree in information technology or a related field is preferred. Proficient in English or Japanese are a plus Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus. Previous experience in an IT support role or helpdesk environment is preferred. Experience with troubleshooting common operating systems (Windows, macOS, Linux) and software applications is highly desired. Strong understanding of computer hardware, software, and peripheral devices. Knowledge of networking fundamentals (e.g., IP addresses, DNS, VPNs). Familiarity with operating systems, including Windows, macOS, and Linux. Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices. Ability to work independently and as part of a team. Time management skills and the ability to handle multiple tasks and priorities efficiently. Willing to work onsite in Semarang
Gambaran Perusahaan
Waktu Proses Lamaran
Industry
Komputer/TI
Situs
http://geekgarden.id/
Nomor Telepon
02744363153
Ukuran Perusahaan
Waktu Bekerja
Gaya Berpakaian
Tunjangan
Bahasa yang Digunakan
Lokasi Perusahaan
Jln. Kinanti No. 21, Ganjuran, Condongcatur, Depok, Sleman, Yogyakarta.
