Deskripsi Pekerjaan

Provide excellent customer service by addressing and resolving customer inquiries, complaints, and requests in a timely and professional manner. Assist walk-in customers, understanding their needs, and ensuring satisfaction with products or services. Handle face-to-face interactions with customers, including resolving any on-site issues or complaints. Maintain detailed records of customer interactions, transactions, and feedback using CRM software. Collaborate with other departments to escalate and resolve customer issues promptly. Proactively follow up with customers to ensure issues have been resolved to their satisfaction. Contribute to developing strategies for improving customer service and enhancing customer satisfaction. Support management in analyzing customer feedback and providing insights for service improvement.