Customer Service English
Deskripsi Pekerjaan
- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP) - Provide the appropriate solutions for Customers' cases related to Request & Complain for Domestic Flight within the agreed SLA - Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI) - Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders - Always comply with the latest SOP, Working Instructions, Company guidelines - Actively involve in team's activity based on availability - Handles English/Indonesian-speaking customer
Kualifikasi Pekerjaan
- Minimum Formal Education Level: D3/S1 from any discipline. - Hospitality Vocational School graduates are welcome to apply - Preferably has at least 1 year of experience in Flight/Travel Industry - Preferably have active English skills (speaking / writing) - Maximum Age 30 - Familiar With Travel agency - Familiar with salesforce - Have good logical analysis and critical thinking skills - Empathy and good communication. - Process-oriented - Ready for working under pressure. - Ready for working Shift. - Good writing and speaking skills.
Gambaran Perusahaan
Waktu Proses Lamaran
Industry
Manajemen Sumber Daya Manusia
Situs
http://radikari.com/
Nomor Telepon
02139700199
Ukuran Perusahaan
250-500
Waktu Bekerja
monday - saturday
Gaya Berpakaian
Casual(T-shirt)
Tunjangan
Medical, Miscellaneous allowance, Parking
Bahasa yang Digunakan
Indonesian
Lokasi Perusahaan
The Great Saladin Square Blok C10, Jl. Margonda Raya No.39, Depok, Pancoran MAS, Depok, Kec. Pancoran Mas, Kota Depok, Jawa Barat 16431