Deskripsi Pekerjaan

Setup and Maintain customer computers, server and network infrastructure Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections Handle incoming phone call and escalation of problems Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base) Do IT Documentation (IT Asset, Knowledge Base, Topology, Licensing, etc) If you feel you are the right candidate for this position, send your CV to hrd[at]bicom.co.id