Contact Center Supervisor (Banking)
Deskripsi Pekerjaan
Supervise, evaluate, and analyze the quality of call center operations. Maintain ongoing coaching and training sessions with Team Leaders to ensure continuous improvement. Propose and report new action plans or improvement initiatives to enhance service quality. Oversee overall operational performance, ensuring targets and SLAs are met. Support training for both new and existing agents, ensuring readiness and compliance. Provide comprehensive reports to clients on a weekly, monthly, quarterly, and yearly basis.
Kualifikasi Pekerjaan
Min. Diploma in any related field. Has 2 years of experience as a Supervisor in Customer Service/Contact Center (Banking industry is a must). Excellent communication skills, both verbal and written; Proficiency in English is an advantage. Ability to work under pressure and manage multiple priorities. Strong leadership and team management skills, including coaching, problem-solving, and decision-making. Willing to work immediately. Willing to be placed in Central Jakarta.
Gambaran Perusahaan
Waktu Proses Lamaran
Industry
Servis
Situs
http://www.trans-cosmos.co.id/
Nomor Telepon
02129652345
Ukuran Perusahaan
250-500
Waktu Bekerja
Gaya Berpakaian
Formal
Tunjangan
BPJS, Medical, Miscellaneous allowance
Bahasa yang Digunakan
Indonesian
Lokasi Perusahaan
RDTX Tower Lantai 7, Jalan Professor Doktor Satrio Kav.E4 No.6, Setiabudi, Kuningan Timur, RT.5/RW.2, Kuningan Tim., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950