Deskripsi Pekerjaan

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Recommend potential products or services to management by collecting customer information and analyzing customer needs - Contribute to team effort by accomplishing related results as needed - Manage large amounts of incoming calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Resolve customer complaints via phone, email, mail, or social media - Use telephones to reach out to customers and verify account information - Greet customers warmly and ascertain problem or reason for calling - Take payment information and other pertinent information such as addresses and phone numbers - Set promo at website & e-commerce