Deskripsi Pekerjaan

• Develop and execute a customer experience strategy that ensures consistent, high-quality service across all touchpoints (store, digital, delivery, and customer care). • Lead customer feedback programs and translate insights into actionable improvements. • Build and manage a high-performing CX team to deliver excellent service standards. • Collaborate with Operations, Marketing, Product, and Technology teams to create seamless customer journeys. • Establish service KPIs and monitor customer satisfaction (NPS, CSAT, CES). • Drive innovation in customer engagement to strengthen brand loyalty.