Deskripsi Pekerjaan

● Courteously provide answers and solutions for any given technical or non-technical issues related to ESB’s products via messaging channel or phone call. ● Pro-actively follow up open tickets to ensure client’s satisfaction. ● Handling the ticketing system and tracking each issue for closure. ● Managing and coordinating team schedules to provide better coverage of support. ● Making sure the quality of service of the team is aligned with ESB's standard of service. ● Enhancing team, including but not limited to: knowledge, and teamwork. ● Provide day to day reporting to managers and