Customer Service
Deskripsi Pekerjaan
Handle all reservation inquiries via phone, WhatsApp, email, and social media Personalize each booking (e.g., guest names on menus, dietary requirements, occasion notes) Coordinate seating preferences, special requests, and private bookings Confirm and follow up with guests regarding allergies, menu selection, and timing Maintain accurate daily reservation logs and seating plans Communicate effectively with kitchen and front-of-house teams Manage VIP guest experiences with utmost discretion and service excellence Handle changes, cancellations, and last-minute adjustments with grace Provide after-service follow-ups when needed (e.g., thank-you messages, feedback collection)
Kualifikasi Pekerjaan
Minimum 1–3 years of experience in hospitality, fine dining, or luxury customer service Exceptional verbal and written communication in English and Bahasa Indonesia Strong attention to detail and ability to multitask under pressure Familiarity with digital reservation tools (e.g., Google Calendar, Excel, WhatsApp Business) Passion for guest experience and hospitality excellence Friendly, courteous, and professional demeanor at all times Willing to work evenings, weekends, and public holidays as required Strong interpersonal skills and a proactive mindset Experience in fine dining or omakase-style restaurants Japanese language proficiency is a plus Background in sales or CRM is advantageous
Gambaran Perusahaan
Waktu Proses Lamaran
Industry
Ritel
Situs
https://www.aldmic.com/
Nomor Telepon
0215814440
Ukuran Perusahaan
20-50
Waktu Bekerja
monday - friday
Gaya Berpakaian
Casual(T-shirt)
Tunjangan
Medical
Bahasa yang Digunakan
Indonesian
Lokasi Perusahaan
Plaza kedoya elok DD 64, Jalan Panjang, Kedoya Selatan, Kebon Jeruk Kedoya Selatan Kebon Jeruk R Kedoya Selatan South Kedoya, Kebon Jeruk, West Jakarta City, Jakarta 11520