Kualifikasi Pekerjaan

Entry level knowledge of the needed infrastructure technology or Software. Entry level knowledge of the necessary management tools and management languages (for example PowerShell, python, SQL, ABAB etc.). Entry level knowledge of the underlaying protocols of the used technology. Developing proficiency at troubleshooting and good technical understanding. Good verbal and written communication skills and able to explain technical content to non-technical stakeholders. Knowledge of ITIL support process (Incident, Change and Request Management). Entry level understanding of the business processes which are delivered with the managed system. Ability to analyze information and evaluate results to choose the best solution and solve problems. Ability to work under pressure and meet deadlines. Ability to work in a fast-paced environment. Academic qualifications and certifications: Bachelor's degree or equivalent in Information Technology or related field. Relevant certification for the requested technology - CCNA, MCP, A+, Linus+, Microsoft Certified is beneficial. Required experience: Entry level experience in a similar role gained within a similar information technology environment