Deskripsi Pekerjaan

Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, CRM, and facebook and/or visit directly to our office are handle with the best manners. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.