Call Center

PT. Taman Safari Indonesia
Staff
Full Time
IDR 5.200.000 - 5.500.000
Jl. Gandaria Tengah III, No. 62A-C, Kec. Keb. Baru, Jakarta Selatan

Deskripsi Pekerjaan

Answer incoming calls regarding ticketing, opening hours, events, and facilities. Respond to inquiries via email and social media in a timely and professional manner. Assist with reservations, online ticket purchases, and group bookings. Handle visitor complaints or issues calmly and offer appropriate solutions. Follow up with visitors after complaints or special incidents to ensure resolution and satisfaction Provide updated information on promotions, offers, and operational changes. Record and report frequent visitor concerns to relevant departments. Collaborate with on-site teams, ticketing, and customer experience staff to ensure smooth service.

Kualifikasi Pekerjaan

Education: D3 major in: Communications, Hotelier, Tourism Experience: at least 1 years in customer service role, call center, theme park experience is priority Strong verbal and written communication skills; polite, clear, and patient. Computer literate; able to use CRM and call center systems or willing to learn. Willing to work in shifts, including weekends and public holidays. Able to stay calm under pressure and handle urgent or emergency situations professionally.

Gambaran Perusahaan

Waktu Proses Lamaran

Industry

Hiburan

Situs

https://tamansafari.com/

Nomor Telepon

62217208880

Ukuran Perusahaan

250-500

Waktu Bekerja

monday - friday

Gaya Berpakaian

Formal

Tunjangan

Medical, Bonus

Bahasa yang Digunakan

Indonesian

Lokasi Perusahaan

Jl. Gandaria Tengah III, No. 62A-C, Kec. Keb. Baru, Jakarta Selatan