Answer incoming calls regarding ticketing, opening hours, events, and facilities. Respond to inquiries via email and social media in a timely and professional manner. Assist with reservations, online ticket purchases, and group bookings. Handle visitor complaints or issues calmly and offer appropriate solutions. Follow up with visitors after complaints or special incidents to ensure resolution and satisfaction Provide updated information on promotions, offers, and operational changes. Record and report frequent visitor concerns to relevant departments. Collaborate with on-site teams, ticketing, and customer experience staff to ensure smooth service.
Education: D3 major in: Communications, Hotelier, Tourism Experience: at least 1 years in customer service role, call center, theme park experience is priority Strong verbal and written communication skills; polite, clear, and patient. Computer literate; able to use CRM and call center systems or willing to learn. Willing to work in shifts, including weekends and public holidays. Able to stay calm under pressure and handle urgent or emergency situations professionally.
Hiburan
https://tamansafari.com/
62217208880
250-500
monday - friday
Formal
Medical, Bonus
Indonesian
Jl. Gandaria Tengah III, No. 62A-C, Kec. Keb. Baru, Jakarta Selatan