Deskripsi Pekerjaan

Monitor and maintain the stability of network, server, storage, and supporting systems (on-premise & cloud). Handle installation, configuration, troubleshooting, and maintenance of IT infrastructure according to SLA. Provide technical support for BPO operations, including connectivity and access issues for operational teams (agents, support, admins). Deploy and configure workstations and network devices for new BPO projects. Manage system monitoring tools (e.g., Zabbix) to track infrastructure performance and capacity. Respond to system alerts and escalate issues when necessary. Perform regular patching, firewall and antivirus configuration, and ensure network security compliance. Conduct regular data backups and maintain Disaster Recovery documentation. Create and update technical documentation, network topology, and standard operating procedures (SOPs). Collaborate with Helpdesk, Security, and Project teams to resolve issues and support infrastructure improvement and development.