NOC Quality Assurance
Deskripsi Pekerjaan
Collect and analyze network performance data to identify trends and potential service quality issues. Prepare regular analytical reports detailing the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Identify underperforming areas and develop data-driven recommendations for performance improvement. Ensure that all operational and technical processes effectively support the fulfillment of customer SLAs. Conduct periodic internal audits of Network Operations Center (NOC) services to ensure consistent service quality. Collaborate closely with technical teams to implement solutions aimed at enhancing service quality.
Kualifikasi Pekerjaan
Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field. Minimum of 4 to 5 years of relevant experience in Quality Assurance, Network Operations. Proficient in using analytical tools such as Tableau, Power BI, Knime, Google Data Studio, as well as Geographic Information System (GIS) tools like MapInfo and QGIS (certifications are an advantage). Skilled in SQL and Python for advanced data analysis (a plus). Solid understanding of network monitoring principles, SLA/KPI management, and service performance analytics. Excellent communication and presentation skills, with the ability to convey analytical insights effectively through visual and narrative formats. Proven ability to work collaboratively within teams and across departments. Strong skills in time management, risk management, and responsible task execution.
Gambaran Perusahaan
Waktu Proses Lamaran
Industry
Telekomunikasi
Situs
https://www.balitower.co.id/
Nomor Telepon
02157905788
Ukuran Perusahaan
250-500
Waktu Bekerja
monday - friday
Gaya Berpakaian
Formal
Tunjangan
Medical, Dental, Sports (e.g. Gym)
Bahasa yang Digunakan
Indonesian
Lokasi Perusahaan
Wisma KEIAI, 22nd Floor, Jl. Jend. Sudirman Kav. 3, Jakarta 10220. Indonesia