Kualifikasi Pekerjaan

• Strong foundational knowledge of Microsoft Windows server platforms (2016/2019/2022), emphasizing Windows server administration, Active Directory, IIS, RDS, and Group Policy Objects (GPO) in enterprise environments. • Familiarity with Linux systems (RHEL, CentOS) and basic network administration. • Exposure to MacOS systems and administration. • Understanding of major communication and authentication protocols, including HTTP, LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH. • Technical troubleshooting skills with the ability to isolate and resolve root causes. • Eagerness to learn and adapt to new products and technologies. • Strong problem-solving skills and analytical thinking. • Effective communication skills for interacting with colleagues and providing exceptional service. • Ability to work independently and collaboratively as part of a domestic and international team. • Willingness to participate in on-call rotation to provide 24/7 customer support. • Proficient in written and spoken English. • Strong English proficiency, both verbal and written • Willingness to work on a shifting schedule and be on-call • Ability to join immediately or within a short notice period Another Plus Points: • Bachelor’s degree in Computer Science, Information Technology. • 2-3 years of experience in technical support, IT support, application support, or similar roles. • Experience supporting SaaS or enterprise software environments is strongly preferred • Experience using CyberArk product (Privileged Access Management or Endpoint Privileged Management) is strongly preferred.