Deskripsi Pekerjaan

Responsibilities • Provide desktop, laptop, telephony, system, and application support for local and remote users • Support audio-visual technologies, including video conferencing and live events • Manage and prioritize multiple tasks and projects efficiently • Monitor, log, resolve, and escalate IT issues in collaboration with the team • Demonstrate proactive, responsible, and self-motivated working behavior • Maintain good interpersonal skills and strong customer service orientation • Work effectively as a team player and show willingness to learn Incident & Service Management • Prioritize, escalate, and resolve incidents based on SLA impact and urgency • Proactively communicate progress, delays, or blockers to users • Maintain accurate and timely ticket documentation, including updates and resolutions