Deskripsi Pekerjaan

Perform troubleshooting for client platform–related issues. Respond promptly to incidents, investigate root causes, and provide temporary or permanent resolutions. Deliver on-site IT technical support for end-user issues, including diagnosis, rectification, and escalation when required. Install, reinstall, troubleshoot, and configure Microsoft Windows OS and Microsoft applications on desktops and laptops. Install software and assist with deployment and support of Apple iPads. Monitor service levels and ensure operational performance meets agreed standards. Document system configurations, update logs, and prepare regular operational reports. Participate in client platform implementation and upgrade projects.