Deskripsi Pekerjaan

Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals Diagnose and resolve hardware, software, and network issues in a timely manner Support operating systems (Windows/macOS) and common business applications (Microsoft 365, email, collaboration tools) Manage user accounts, access rights, and permissions (Active Directory, Azure AD, or equivalent) Install, configure, and maintain IT equipment and software Log, track, and resolve incidents and service requests using a ticketing system Escalate complex issues to internal teams or external vendors when required Support onboarding and offboarding by setting up and decommissioning user accounts and devices Maintain IT documentation, knowledge base articles, and asset inventory Follow IT policies, security standards, and best practices to ensure data and system security