Deskripsi Pekerjaan

Troubleshoot client platform–related issues. Provide IT support to VIPs, ensuring fast and efficient resolution of technical problems. Respond promptly to incidents, investigate root causes, and implement temporary or permanent solutions. Deliver on-site IT technical support for end-user issues, including diagnosis, rectification, and escalation when necessary. Install, reinstall, troubleshoot, and configure Microsoft Windows OS and Microsoft applications on desktops and laptops. Monitor service levels to ensure operational performance meets agreed standards. Document system configurations, maintain logs, and prepare regular operational reports. Participate in client platform implementation and upgrade projects.