Deskripsi Pekerjaan

Respond to customer's enquiry in a timely manner and follow up to ensure customers' needs and issues are resolved quickly and to their satisfaction Review parts order and drilldown to what parts are needed Monitor repeated repair and turnaround time for Service partners Conduct CCC agent trainings on a once-weekly basis. Training are new model introduction training with emphasis on features, specs and non-technical agenda. Each session varies between half-an-hour session based on type of training conducted (i.e. some trainings need time as real-time demonstrations is sometimes time-consuming) Conduct CSP/ASC monthly technical trainings for engineers. Training are based on technical agenda which emphasis on repairing skills, troubleshooting skills and disassembly/reassembly skills. Sessions conducted may vary between 1 day to 2 days based on requirement of the training Conduct audits in CSPs and ASCs (as and when necessary) equipment, technical skills, administration and inventory status