Deskripsi Pekerjaan

Parking Enforcement Remotely issue Parking Breach Notices (PBN) through the infringement management portal Collate and consolidate PBNs and prepare them for mail house processing (printing and posting) Respond to PBN appeals through the Payment & Appeals online portal or via email using templated responses Escalate exceptions and seek guidance for non-standard cases Prepare and send overdue PBNs to debt collection Manage and respond to debt collection-related enquiries Customer Service Sort incoming emails across all brand channels into appropriate categories Respond to customer emails using templated responses and escalate exceptions as needed Handle calls from the help phone line related to non-in-car-park assistance requests Respond to live chat enquiries from the website Provide templated reports when required Other Administrative Support Research and gather potential sales leads and enter accurate contact details into the online CRM Provide general administrative and data entry support as required