Deskripsi Pekerjaan

Be part of our client's team as an Order Management & Sales Support Specialist, where you will play a key role in supporting an overseas sales team by overseeing the end-to-end execution of sales transactions. From preparing quotations to coordinating orders, billing, and delivery schedules, you'll ensure every request is processed accurately, communicated clearly, and completed within agreed timelines. Your work directly contributes to operational efficiency, customer satisfaction, and revenue support. Manage and process sales quotations and orders using internal systems and tools Coordinate order fulfillment activities, including scheduling, delivery timelines, and billing requirements Respond to customer and internal inquiries promptly, ensuring clear and professional communication Track multiple projects simultaneously while maintaining accuracy and attention to detail Maintain up-to-date records and provide regular status updates through the system portal Ensure all transactions comply with internal standards, pricing rules, and documentation requirements Proactively identify potential delays or issues and coordinate with relevant teams to resolve them Follow established workflows while recommending improvements to enhance efficiency and service quality Performance Expectations (KPIs) Timely and accurate completion of quotes and orders Consistent adherence to standard processes and documentation requirements High responsiveness to internal and external stakeholders Regular system updates and project tracking compliance Active participation in training and continuous improvement initiatives