IT Support Executive (Junior level)
Deskripsi Pekerjaan
· Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. · Perform imaging/re-imaging · Perform asset inventories · Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) · Updates Incident records · Creates and updates work instructions (where necessary) · Document standards and procedures (where necessary)
Kualifikasi Pekerjaan
· Min. ITE/Diploma graduate with 1 year experience in desktop support · Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 · Clear Spoken & Written English. · possess at least one (1) of the following certifications or their equivalent: o CompTIA A+; o CompTIA Security+; o CompTIA Network+; o Microsoft Certified: Windows Client; and o Microsoft Certified: Managing Modern Desktops. · Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages · Demonstrate knowledge in the support of workstations, and related components · Good verbal and written communication skills · Good coordination skills · Ability to prioritize effectively and work with a sense of urgency · Effectively communicates with teammates and managers
Gambaran Perusahaan
Waktu Proses Lamaran
Industry
Komputer/TI
Situs
https://www.alphaeus.com.sg/
Nomor Telepon
6569311888
Ukuran Perusahaan
Waktu Bekerja
Gaya Berpakaian
Tunjangan
Bahasa yang Digunakan
Lokasi Perusahaan
8 Eu Tong Sen Street, #19-98/99 The Central, Singapore 059818