Deskripsi Pekerjaan

Provide end-user IT helpdesk support during shift hours, including remote assistance when required. Monitor network and server health; support production/tester networks; escalate emergencies (basic TCP/IP knowledge required). Troubleshoot production label printing issues. Conduct IT audits and training; ensure compliance with factory IT policies. Coordinate onboarding and offboarding processes. Handle IT asset procurement, installation, configuration, license renewals, and account management. Maintain internal knowledge base; assist in root cause analysis for recurring issues. Troubleshoot system/application faults and resolve hardware/software problems.