Deskripsi Pekerjaan

IT Helpdesk Support (Infrastructure and Operation) Duties and Responsibilities: IT Infrastructure monitoring: · System Up Time monitoring. · Monitor servers to ensure optimal performance, security, and reliability. · Monitor firewalls uptime and traffic to protect the network and systems. · Manage cloud environments to ensure seamless operation and scalability. · Collaborate with security team to address vulnerabilities and improve security posture. · Server/Database backup monitoring. Operation Support: · Batch file processing and monitoring. · EOD Batch run monitoring. · Card Management System software patch deployment. · Server and Database backup monitoring. Documentation and Reporting: · Maintain accurate documentation of infrastructure configurations, changes. · Prepare monthly SLA report to clients. · Incident management to ensure all tickets are follow up with respective parties until it is closed. · Ad-hoc report extraction. Client Support Responsibilities · Serve as the initial point of contact for clients seeking support via Help Desk 24x7 hotline and escalate to second level support engineer.