Deskripsi Pekerjaan

Technical Support & Operations Provide Tier 1-2 technical support via ticketing systems, email, chat, and video calls Troubleshoot and resolve issues across SaaS applications and end-user environments Manage identity and access using tools such as Okta and Entra ID Manage devices using MDM solutions (e.g., Intune, Jamf, Kandji) Handle onboarding, offboarding, and full access lifecycle management Incident & System Management Work with ITSM platforms such as ServiceNow, Monday.com, Jira Service Management, or similar tools Investigate technical issues deeply and deliver clear root cause analysis and solutions Document incidents, resolutions, and procedures accurately Escalate issues when required while maintaining ownership through resolution